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7-day free trial | No credit card required
- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
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Oversee your team's performance, identify bottlenecks, and pinpoint improvement areas through in-depth analysis. Generate custom reports and real-time consolidated dashboards.
Unlimited users on Free plan No credit card needed
Easily track and analyze conversations, users, tags, and CSAT metrics for informed decision-making.
Dive beyond standard reporting with custom reports to get the desired context faster. Gain deep insights into team performance to spot high and low performers.
Schedule leadership reports for a systematic review of the team and overall business achievements. Optimize strategic planning with insights from weekly, monthly, or annual performance reports.
Consolidate metrics into a dynamic dashboard across shared inboxes and team members. Customize dashboards to monitor real-time metrics and modify as your team's needs evolve.
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I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
Jędrzej Dąbrowski
Junior Product Manager at Travelist
Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.
Fin Brown
Project Manager, Get It Made
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian Sibayan
Manager - Field Operations and Systems, Oxford Business Group
I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
David Pinto
Business Development, Kiwi.com
Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.
Nathan Strang
Ocean Freight Operations Manager, FlexportAbsolutely. Hiver provides detailed SLA compliance and violation reports for each email conversation. This feature allows for in-depth analysis using filters like SLA policy, first response time (FRT) violation time, and resolution time (RT) violation time, helping you maintain high levels of service quality.
Hiver is a customer service solution designed to streamline email management for teams. It offers data-driven insights, allowing teams to monitor performance, identify bottlenecks, and uncover areas for improvement. By leveraging in-depth analytics and generating custom reports, Hiver helps teams optimize their workflows and enhance customer satisfaction.
Hiver's analytics give you the power to track and analyze key metrics such as conversations, user activities, tags, and customer satisfaction (CSAT). This data-driven approach facilitates informed decision-making, helping you optimize team performance and customer experience.
Yes, Hiver enables the customization of reports to suit specific business needs, offering users a flexible and insightful way to analyze data. Its robust reporting capabilities allow for the creation of tailored reports, ensuring relevant data analysis and decision-making support.
Hiver offers real-time Customer Satisfaction (CSAT) reports, providing a detailed overview of customer feedback on emails. With these visual reports, you can easily track and compare team members' performance, making it simpler to implement targeted training and improve service outcomes.
Dynamic dashboards provide real-time, interactive data visualizations that help users monitor performance, trends, and insights, enabling informed decision-making. Hiver enhances this with its advanced analytics capabilities, offering tailored, live data feeds for more precise, data-driven choices.
Unlimited users on Free plan No credit card needed
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
